TWNKLBDS
100 AUCTIONS | May 23, 2018 19:28:44
TWNKLBDS
FAQs
Buying FAQ
HOW DO I PLACE A BID?

Click on an item you are interested in purchasing. You will see a box where you will enter the amount of TWNKL you wish to bid, as well as some text, which will instruct you as to the minimum bid at this time. Enter the amount you wish to bid and click the blue bar “Place bid”. You will then be asked to check over the details and click the blue button “Confirm bid”.

HOW ARE MY BIDS PROTECTED?

All bidders are protected through the separate TWNKLBDS Wallet, where you load your TWNKL for bidding. While bidding, your bids are calculated, however your TWNKL never leave your wallet unless you have won the auction. This makes bidding easier, if you are outbid, simply bid again as desired.

All buyers are protected through a verification and receipt of purchase before funds are released to the seller. For your privacy, your PerNum is used wherever possible in place of your personal data and your personal information is only released to the seller to fulfill your auction win.

HOW DO I WIN AN AUCTION?

Be the one with the highest bid at the end of the auction time.

DOES TWNKLBDS HAVE A BUY NOW FEATURE?

No, TWNKLBDS offers classic auctions; sellers can determine how quickly their auction listings will end when they set them up.

WHEN DO I RECEIVE THE PRODUCTS FROM MY PURCHASED AUCTIONS?

As each seller can set the terms for each auction they list and various other local factors come into play, see the exact specifics for each auction on the auction listing. If you have any questions or challenges about a specific auction, please contact the seller for assistance.

HOW DO I RATE THE SELLER?

Click on My Control Panel, then Leave Feedback from the left menu, on this page you will see auctions you have participated in and can leave feedback accordingly.

WHO PAYS SHIPPING ON ITEMS PURCHASED?

It depends on how the listing is set up; sellers can choose from 3 options when creating their listing-Seller pays shipping, Buyer pays shipping, or Pickup Only. Please check out the specific auction you are interested in for details.

ARE THERE ANY FEES AS A BUYER?

Yes, buyers pay a flat fee of 10 TWNKL (US$1.00 value) per won auction. When you win an auction you will see the your winning bid plus the fee deducted from your account.

I WON AN AUCTION, NOW WHAT SHOULD I DO?

You can see details about the auctions you won from My Control Panel and the left menu, click Auctions you won for more info.

If you need to send a message to the seller, click their linked PerNum and then click the contact option from the colored menu.

Once the seller has shipped or delivered the item or service to the you, click on Mark Received from the Auctions you won page to notify the seller. 

Remember to leave some feedback about the seller about your experience. From My control panel click Leave feedback to get started.